When I asked that representative to check with a supervisor, she did, then returned to tell me that the company’s certainty was 99.7 percent. Those answers were confusing, because behind each of Johnson’s percentages was a range from which each ancestry point was drawn. For example, when we clicked on Johnson’s Benin/Togo segment, which had been assigned 10 percent of her ancestry, the site showed that the percentage of her DNA from those nations could be as low as zero and as high as 21. In fact, every one of her African links showed a range that started with zero, while her Europe South’s percent had a range of 9 to 33. Even the customer-service representative agreed that it was hard to fathom that the company could be so certain about the percentage when the range behind it ran to zero, which it did in four of the six geographic findings on Johnson’s report.
New York Times Magazine.
